Guest Rewards Enrollment Specialist

Morongo Casino Resort & Spa; Cabazon (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Morongo Casino Resort & Spa in Cabazon, CA, invites applications for a Marketing Guest Services role focused on Morongo Rewards enrollment and guest engagement. You will greet guests, explain benefits, and promote loyalty programs both on the casino floor and by phone.

We seek strong communicators with a passion for service, capable of handling high-volume interactions while maintaining data accuracy and confidentiality in a fast-paced casino environment.

Qualifications

• High school diploma or equivalent preferred; marketing/business hospitality coursework is a plus.
• Experience with loyalty programs, enrollments, and rewards promotions is beneficial.
• Strong interpersonal and communication skills for a fast-paced casino environment.

Responsibilities

• Promotes Morongo Rewards program and educates guests on benefits.
• Meets, greets, and delivers outstanding guest service in person and by phone.
• Actively seeks new enrollments by engaging guests on the casino floor and communicating value propositions.
• Enrolls guests, reprints cards, processes PIN changes, and ensures accurate data entry.
• Achieves and tracks daily, weekly, and monthly enrollment and engagement goals.
• Issues comped items per Morongo’s guidelines and evaluates guest play.
• Assists with arrival and departure of bus groups when applicable.
• Supports other departments in issuing cards and maintaining player records.
• Provides information about current promotions, events, and resort amenities.
• Maintains a clean, professional work area and assists with floor maintenance.
• Escorts guests to areas of the property and answers questions accurately.
• Performs other duties to support department operations.

Skills

Guest service

Communication skills

Interpersonal skills

Casino software

Education

High school diploma or equivalent

Marketing coursework

Hospitality coursework

Tools

Casino management systems

PC-based software

Job description

Morongo Casino Resort & Spa in Cabazon, CA, invites applications for a Marketing Guest Services role focused on Morongo Rewards enrollment and guest engagement. You will greet guests, explain benefits, and promote loyalty programs both on the casino floor and by phone.

We seek strong communicators with a passion for service, capable of handling high-volume interactions while maintaining data accuracy and confidentiality in a fast-paced casino environment.