Guest Experience Front Desk Specialist

Aimbridge Hospitality; Akron (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Short-Term & Long-Term Disability

Term Life & AD&D Insurance

Paid Time Off

Employee Assistance Program

401k

Job summary

Aimbridge Hospitality's Homewood Suites by Hilton Akron/Fairlawn is seeking a Front Desk Agent to deliver warm welcomes, smooth check-ins, and memorable departures. You will be the face of the hotel, balancing reservations, guest requests, and payments with poise and accuracy.

Join a team that values guest service excellence, clear communication, quick problem solving, and multitasking under pressure. High school diploma or equivalent and familiarity with hotel software are preferred.

Qualifications

• High school diploma or equivalent required or preferred.
• Experience in a hotel or related field is a plus.
• Familiarity with hotel management software and Microsoft Office expected.

Responsibilities

• Provide warm welcomes and smooth check-ins for guests.
• Communicate clearly with guests and team to ensure smooth operations.
• Resolve guest issues quickly and professionally to maintain satisfaction.
• Multitask with reservations, check-ins/outs, and financial transactions.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel software

Microsoft Office

Job description

Aimbridge Hospitality's Homewood Suites by Hilton Akron/Fairlawn is seeking a Front Desk Agent to deliver warm welcomes, smooth check-ins, and memorable departures. You will be the face of the hotel, balancing reservations, guest requests, and payments with poise and accuracy.

Join a team that values guest service excellence, clear communication, quick problem solving, and multitasking under pressure. High school diploma or equivalent and familiarity with hotel software are preferred.