Guest Experience Front Desk & Reservations Specialist

RV Park Management; Quinlan (TX); In loco; USD 21.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Full site credit

Descrizione del lavoro

Sunset RV Resort in Quinlan, TX seeks a reliable front office assistant to deliver excellent guest service, manage reservations, handle inquiries and support daily park operations. You will greet guests, answer phones, process payments, and assist with store and laundry functions to ensure a seamless guest experience.

The role emphasizes strong communication, attention to detail, and the ability to work independently within a team, including handling confidential information respectfully.

Competenze

• Professional, courteous guest service.
• Clear and effective communication in person, by phone, and in writing.
• Familiarity with email, Microsoft Office, and reservation systems.
• Strong attention to detail and accurate recordkeeping.

Mansioni

• Greet guests and assist with reservations, check-in, check-out.
• Answer phones, respond to emails, and address questions.
• Process payments and maintain guest, reservation, and transaction records.
• Provide guests with information about park amenities and policies.
• Support park store, laundry, and other front office functions.
• Maintain a clean, organized front office and report concerns.
• Follow park procedures and perform other related duties.

Conoscenze

Guest service

Communication

Office software

Reservation systems

Recordkeeping

Time management

Team collaboration

Discretion

Descrizione del lavoro

Sunset RV Resort in Quinlan, TX seeks a reliable front office assistant to deliver excellent guest service, manage reservations, handle inquiries and support daily park operations. You will greet guests, answer phones, process payments, and assist with store and laundry functions to ensure a seamless guest experience.

The role emphasizes strong communication, attention to detail, and the ability to work independently within a team, including handling confidential information respectfully.