Front Office Assistant

RV Park Management; Quinlan (TX); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Full site credit

Job summary

Sunset RV Resort in Quinlan, TX seeks a reliable front office assistant to deliver excellent guest service, manage reservations, handle inquiries and support daily park operations. You will greet guests, answer phones, process payments, and assist with store and laundry functions to ensure a seamless guest experience.

The role emphasizes strong communication, attention to detail, and the ability to work independently within a team, including handling confidential information respectfully.

Qualifications

• Professional, courteous guest service.
• Clear and effective communication in person, by phone, and in writing.
• Familiarity with email, Microsoft Office, and reservation systems.
• Strong attention to detail and accurate recordkeeping.

Responsibilities

• Greet guests and assist with reservations, check-in, check-out.
• Answer phones, respond to emails, and address questions.
• Process payments and maintain guest, reservation, and transaction records.
• Provide guests with information about park amenities and policies.
• Support park store, laundry, and other front office functions.
• Maintain a clean, organized front office and report concerns.
• Follow park procedures and perform other related duties.

Skills

Guest service

Communication

Office software

Reservation systems

Recordkeeping

Time management

Team collaboration

Discretion

Job description

Description

We are seeking a reliable and efficient front office assistant to join our team at Sunset RV Resort in Quinlan, TX near Lake Tawakoni. In this role, you will provide exceptional service to our guests, manage reservations, handle inquiries and complaints, and support the daily operations of our park. The ideal candidate will have excellent communication skills, be familiar with the RV life experience, and have a passion for providing excellent guest experience. Full site credit is available for this position.

• Greet guests and assist with reservations, check-in, check-out, and other front office needs.
• Answer phones, respond to emails, and address guest questions and concerns professionally.
• Process payments and maintain accurate guest, reservation, and transaction records.
• Provide guests with information about park amenities, policies, activities, and local resources.
• Support Park store, laundry, and other guest-service or front office functions as assigned.
• Maintain a clean, organized, and professional front office and promptly communicate maintenance, safety, or guest concerns to management.
• Follow established park procedures and perform other related duties as assigned.

Requirements

Expected Competencies

• Professional, courteous guest service.
• Clear and effective communication in person, by phone, and in writing.
• Working familiarity with email, Microsoft Office, Teams, reservation systems, or similar business technology, with comfort learning new systems.
• Strong attention to detail and accurate recordkeeping.
• Organization, prioritization, and time-management skills.
• Professional handling of guest questions, concerns, and routine complaints, with appropriate escalation when needed.
• Consistent adherence to established procedures for reservations, transactions, and guest records.
• Effective independent work and collaboration as part of the park team.
• Professional judgment and discretion when handling confidential or sensitive guest and business information.

Physical Requirements

• Sit, stand, and walk for extended periods while performing front office duties.
• Use a computer, telephone, and other standard office equipment for extended periods.
• Lift and carry up to 25 pounds.
• Bend, reach, stoop, and perform other routine movements associated with front office and park store duties.
• Move safely throughout the park and over uneven surfaces when duties require work outside the front office.
• Periodically perform duties outside the front office and assist with general park operations as assigned.