Rooms Division & Guest Services Leader

San Luis Resort, Spa and Conference Center; Galveston (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

San Luis Resort, Spa and Conference Center in Galveston, TX seeks a Director of Rooms to oversee Front Office, Reservations, Guest Services, Concierge, Activities, Villas, Housekeeping and Laundry. The role focuses on maximizing room revenue, guest satisfaction and staff development.

The Director will lead multiple departments, develop managers, monitor performance, and ensure standards across the Rooms Division.

Qualifications

• Progressive management experience in hospitality.
• Proficient with spreadsheets and word processing.
• Strong communication and leadership skills.

Responsibilities

• Oversee Front Office, Reservations, Guest Services, Concierge, Activities, Villas, Housekeeping and Laundry.
• Ensure staffing levels, hiring and training per SOPs and budget.
• Maximize room revenue and occupancy; monitor rate variance and house counts.

Skills

Leadership

Computer skills (Excel/Word)

Education

6+ years in hotels/related field

4-year degree + 2 years related

2-year degree + 4+ years related

Job description

San Luis Resort, Spa and Conference Center in Galveston, TX seeks a Director of Rooms to oversee Front Office, Reservations, Guest Services, Concierge, Activities, Villas, Housekeeping and Laundry. The role focuses on maximizing room revenue, guest satisfaction and staff development.

The Director will lead multiple departments, develop managers, monitor performance, and ensure standards across the Rooms Division.