Guest Services Manager: Elevate Luxury Valet Experience

San Luis Resort, Spa and Conference Center; Galveston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

San Luis Resort, Spa and Conference Center is seeking a Guest Services Manager to lead the Uniformed Valet Services, delivering attentive, friendly, efficient and courteous service to every guest throughout their stay, with a continued focus on the Five Diamond Standards.

The role involves coaching and supervising Valet Services staff, coordinating interviews, scheduling, and maintaining professional relationships with guests and other departments to ensure a seamless guest experience.

Qualifications

• At least 4 years of progressive experience in a hotel or related field, or a 4-year college degree with 1 year of related experience, or a 2-year college degree with 2+ years of related experience.
• Supervisory experience required.
• Must have a valid driver’s license from the applicable state.
• Must have valid insurance.
• Excellent interpersonal skills with guests and associates.

Responsibilities

• Motivate, coach, counsel and discipline all Valet Services associates.
• Ensure compliance to Pre-Shift Previews.
• Follow up on all guest requests.
• Anticipate guest needs and go above and beyond.
• Prepare and conduct all Valet Services interviews and follow hiring procedures.
• Develop associate morale and ensure training of Valet Services associates.
• Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements.
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
• Ensure associates greet and welcome all guests approaching valet stand.

Skills

Interpersonal skills

Leadership

Customer service

Communication

Education

4-year college degree

2-year college degree

Job description

San Luis Resort, Spa and Conference Center is seeking a Guest Services Manager to lead the Uniformed Valet Services, delivering attentive, friendly, efficient and courteous service to every guest throughout their stay, with a continued focus on the Five Diamond Standards.

The role involves coaching and supervising Valet Services staff, coordinating interviews, scheduling, and maintaining professional relationships with guests and other departments to ensure a seamless guest experience.