Guest Experience Agent — Front Desk & Night Audit (PT)

Hyatt Place Medical Center San Antonio; San Antonio (TX); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Vacation and PTO

Hotel discounts

Holiday Pay

Birthday Pay

Referral bonuses

Job summary

Sincere Hospitality is actively seeking a Part Time Front Desk Agent/Night Audit to greet guests, manage check-in/check-out, and set the tone for a welcoming stay. You will handle reservations, guest needs, and routine administrative tasks while upholding hotel-brand standards.

The role requires a High School Diploma or GED, proficiency with Microsoft Office, and availability for morning and evening shifts including weekends and holidays.

Qualifications

• High School Diploma or GED required.
• Proficiency in Microsoft Office programs.
• Must be available to work morning and evening shifts.
• Must be available to work weekends & holidays.

Responsibilities

• Warmly and professionally welcomes all guests and ensure quality check-in and checkout experience.
• Handles confidential information, including guest records, with a high degree of integrity.
• Answers and routes calls, emails, and in-person inquiries as appropriate; takes guest messages with accuracy.
• Responsible for cash drawer contents and transactions during shift.
• Maintains and updates accurate records using the hotel's systems, such as the PMS system.
• Promptly and effectively handles guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel's policies.
• Ensures common areas/entryway/lobby is clean, neat and orderly.
• Engage with guests in a courteous and helpful manner, addressing any inquiries and ensuring their needs are met.
• Seek feedback from guests to identify areas for improvement and relay compliments to the team.
• Execute check-in/check-out processes with accuracy and efficiency.
• Manage reservations, cancellations, and room assignments to optimize occupancy.
• Ensures reservation and billing accuracy.
• Maintain up-to-date records on hotel systems (e.g., out of order rooms, guest requests).
• Manage multiple tasks simultaneously, including guest interactions, phone calls, and administrative duties.
• Maintain an organized and tidy front desk area, contributing to an overall positive guest impression.
• Demonstrate effective communication with housekeeping, maintenance, and other departments to ensure seamless operations.
• Collaborate with team members to find solutions and prevent recurring problems.
• Address and resolve guest issues promptly and tactfully, seeking solutions that align with the hotel's policies.
• Escalate complex issues to the appropriate supervisor or department when necessary.

Skills

Microsoft Office

Education

High School Diploma or GED

Job description

Sincere Hospitality is actively seeking a Part Time Front Desk Agent/Night Audit to greet guests, manage check-in/check-out, and set the tone for a welcoming stay. You will handle reservations, guest needs, and routine administrative tasks while upholding hotel-brand standards.

The role requires a High School Diploma or GED, proficiency with Microsoft Office, and availability for morning and evening shifts including weekends and holidays.