Guest Experience Front Desk & Night Audit

Midtown Athletic Club; Chicago (IL); On-site; USD 29,000 - 37,000; Full time

Job summary

Midtown Athletic Club in Chicago is seeking a Hospitality Front Desk Associate to welcome members and guests, handle check-ins, registrations, and payments, and set a positive tone for every visit. You will answer questions, resolve issues, and help create memorable experiences while maintaining a clean, organized front desk.

The role requires flexible availability including evenings, weekends, and some holidays, excellent communication, a friendly demeanor, and the ability to stay calm under

Qualifications

• Availability to work a flexible schedule including evenings, weekends, and some holidays.
• Strong customer service skills and enjoy serving others.
• Excellent communication skills and ability to connect with a wide range of people.
• Ability to work under pressure and handle money calculations quickly.
• Highly organized and efficient; detail-oriented.

Responsibilities

• Greet everyone who enters the club and hotel with a warm welcome.
• Assist members with program registration, payment processing, and scheduling services.
• Handle check-ins, address questions and resolve issues appropriately.
• Identify friction points and help find solutions; participate in service recovery.
• Maintain front desk cleanliness and contact housekeeping/maintenance when needed.
• Complete transactions for paid services and goods; respond to queries about club and hotel services.

Skills

Customer service

Communication

Hospitality

Cash handling

Teamwork

Organization

Job description

Midtown Athletic Club in Chicago is seeking a Hospitality Front Desk Associate to welcome members and guests, handle check-ins, registrations, and payments, and set a positive tone for every visit. You will answer questions, resolve issues, and help create memorable experiences while maintaining a clean, organized front desk.

The role requires flexible availability including evenings, weekends, and some holidays, excellent communication, a friendly demeanor, and the ability to stay calm under