Guest Experience Lead - Front Desk & Night Coverage

Midtown Athletic Club; Chicago (IL); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Complimentary club membership

Discounts on Midtown products and ser

Access to free professional courses

Health insurance for eligible full‑tim

Job summary

Midtown Athletic Club is seeking a Hospitality Lead to guide and inspire the hospitality team, ensuring every member and guest interaction reflects our customer-centric strategy.

You will oversee overnight night auditor coverage and front desk operations, training staff, handling registrations and payments, and maintaining a welcoming facility. This role emphasizes leadership, service, and teamwork.

Qualifications

• Experience leading hospitality or front desk teams.
• Strong communication and interpersonal skills.
• Ability to motivate and develop service-minded associates.
• Excellent time management and multitasking abilities.

Responsibilities

• Demonstrate sound judgment, professionalism and optimism while directing the work of associates.
• Assist with front desk training and holding associates accountable for carrying out defined procedures and behaviors.
• Help members with program registration, payment processing, and scheduling services.
• Handle check-ins, addressing questions and resolving issues appropriately.
• Maintain cleanliness of front desk areas to contribute to an exceptional facility experience.
• Contact housekeeping and maintenance departments when a problem is reported.
• Answer queries regarding club services and facilities.
• Implement processes and procedures to ensure consistent delivery of service.
• Perform basic bookkeeping, cashiering, filing, and clerical duties.
• Assist with inventory of product and supplies.

Skills

Customer service

Team leadership

Communication

Organization

People skills

Job description

Midtown Athletic Club is seeking a Hospitality Lead to guide and inspire the hospitality team, ensuring every member and guest interaction reflects our customer-centric strategy.

You will oversee overnight night auditor coverage and front desk operations, training staff, handling registrations and payments, and maintaining a welcoming facility. This role emphasizes leadership, service, and teamwork.