Guest Experience Front Desk Associate | Free Club Access

Equinox Holdings Ltd; Chicago (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Complimentary Club membership

Perks and incentives with our products

Job summary

Equinox Group in Chicago is seeking energetic Front Desk Associates to join our team. This role involves greeting members and guests, answering phones, and delivering exceptional service in a dynamic gym environment.

You will scan IDs, respond to inquiries, update member accounts, and support other departments. A friendly, outgoing attitude and 1 year of customer service are required; open/close/mid-day shifts are part of the schedule.

Qualifications

• Minimum of 1 year in customer service or related experience.
• High school diploma/GED required or equivalent work experience.
• Reliable, professional, computer literate, energetic, and friendly.
• Preferably interested in health, fitness, and/or sports.
• Must be friendly, vibrant, and outgoing.
• Must be able to effectively communicate in person, via email, and via phone.

Responsibilities

• Professionally greet members and guests
• Scan membership ID's upon members entrance
• Answer phones professionally
• Respond to member questions, concerns and discrepancies
• Update members' accounts if needed
• Maintain an orderly and clean work area
• Ability to work opening/closing/mid-day shifts
• Ability to tour members
• Provide the highest level of customer service to members, prospective members, and guests
• Aid other departments with other related tasks

Skills

Customer service

Communication

Friendly demeanor

Professionalism

Education

High school diploma or GED

Job description

Equinox Group in Chicago is seeking energetic Front Desk Associates to join our team. This role involves greeting members and guests, answering phones, and delivering exceptional service in a dynamic gym environment.

You will scan IDs, respond to inquiries, update member accounts, and support other departments. A friendly, outgoing attitude and 1 year of customer service are required; open/close/mid-day shifts are part of the schedule.