Guest Experience & Front Desk Manager

Murrieta Hot Springs Resort; New Jersey; On-site; USD 36,000 - 54,000; Full time

Job summary

Hilton Parsippany is seeking a Front Office Supervisor to ensure exceptional guest experiences at our Parsippany property. You will greet guests, handle check-ins/outs, and maintain a positive atmosphere across the front desk team.

Responsibilities include staffing, interviewing, hiring, training, and scheduling front desk staff, while delivering outstanding service and effective communication with guests and colleagues.

Qualifications

• Previous hotel front desk supervisory experience.
• Strong guest service orientation and professionalism.
• Excellent communication and leadership abilities.

Responsibilities

• Greet guests and check them in/out promptly and cordially.
• Maintain appropriate staffing levels for front desk and supervise staff.
• Resolve guest complaints with effective problem-solving.
• Operate and reconcile MICROS system transactions daily.

Skills

Guest relations

Staff supervision

Interviewing

Hiring

Training

Scheduling

MICROS system

Effective communication

Tools

MICROS POS

Job description

Hilton Parsippany is seeking a Front Office Supervisor to ensure exceptional guest experiences at our Parsippany property. You will greet guests, handle check-ins/outs, and maintain a positive atmosphere across the front desk team.

Responsibilities include staffing, interviewing, hiring, training, and scheduling front desk staff, while delivering outstanding service and effective communication with guests and colleagues.