Front Office & Guest Experience Manager

Bardessono; New Jersey; On-site; USD 45,000 - 60,000; Full time

Job summary

Hilton Parsippany is seeking a Front Desk Supervisor to manage guest relations, supervise front desk staff, and oversee efficient check-in/check-out processes on site. You will coordinate staffing, handle guest feedback, and ensure smooth operation of MICROS and daily front-office activities.

The role requires strong communication skills and a commitment to delivering exceptional service in a busy hotel environment.

Qualifications

• Experience coordinating front desk operations and guest services.
• Strong communication and interpersonal skills for guest interaction.
• Ability to supervise and schedule front desk staff and ensure smooth check-in/check-out processes.

Responsibilities

• Anticipate guest needs and maintain positive relations while greeting and checking guests in/out.
• Ensure proper staffing levels for front office, including interviewing and scheduling staff.
• Resolve guest complaints through investigation and effective problem solving.
• Accurately operate the MICROS system for daily transactions and front desk activities.

Skills

Guest relations

Staff supervision

Front desk operations

MICROS system

Tools

MICROS system

Job description

Hilton Parsippany is seeking a Front Desk Supervisor to manage guest relations, supervise front desk staff, and oversee efficient check-in/check-out processes on site. You will coordinate staffing, handle guest feedback, and ensure smooth operation of MICROS and daily front-office activities.

The role requires strong communication skills and a commitment to delivering exceptional service in a busy hotel environment.