Guest Experience Front Office Manager

Remington Parsippany Employers; Parsippany-Troy Hills (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

The Parsippany Hilton is seeking a front desk professional to greet guests, anticipate needs, and maintain positive relations while checking guests in and out.

You will oversee staffing for the front office, including interviewing, supervising, training and scheduling, and you will resolve guest complaints to ensure satisfaction. Experience with MICROS is required for daily front office transactions.

Qualifications

• Greet and communicate cordially with guests.
• Maintain positive guest relations at all times.
• Coordinate front office operations and guest services.
• Handle guest requests with prompt, courteous service.

Responsibilities

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Skills

Guest relations

Front desk operations

Communication

Problem solving

Staff management

Tools

MICROS system

Job description

The Parsippany Hilton is seeking a front desk professional to greet guests, anticipate needs, and maintain positive relations while checking guests in and out.

You will oversee staffing for the front office, including interviewing, supervising, training and scheduling, and you will resolve guest complaints to ensure satisfaction. Experience with MICROS is required for daily front office transactions.