Front Office Manager — Guest Experience & Operations

Pier House; New Jersey; On-site; USD 45,000 - 55,000; Full time

Job summary

Hilton Parsippany in Parsippany, NJ is seeking a Front Desk Supervisor to lead daily front desk operations and ensure guest satisfaction. You will greet guests, check them in/out, and coordinate with other departments to deliver seamless service.

The role requires hands-on supervision, staffing oversight, and proficiency with the MICROS system. Strong communication, problem solving, and a commitment to hospitality excellence are essential.

Qualifications

• Experience in hotel front desk operations and supervision.
• Strong communication and leadership abilities.
• Ability to coordinate staffing and guest services.

Responsibilities

• Anticipate guest needs, socialise and greet guests, and check them in/out professionally.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, training and scheduling.
• Resolve guest complaints and manage the resolution process to ensure satisfaction.
• Accurately operate the MICROS system for daily front office transactions.

Skills

Staffing management

Guest relations

Conflict resolution

Tools

MICROS system

Job description

Hilton Parsippany in Parsippany, NJ is seeking a Front Desk Supervisor to lead daily front desk operations and ensure guest satisfaction. You will greet guests, check them in/out, and coordinate with other departments to deliver seamless service.

The role requires hands-on supervision, staffing oversight, and proficiency with the MICROS system. Strong communication, problem solving, and a commitment to hospitality excellence are essential.