Guest Experience Front Desk Manager

Best Western Royal Plaza Hotel & Trade Center; Marlborough (MA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Group insurance

PTO (paid time off)

Referral bonus

Friends & Family discount

Voluntary benefits

Job summary

Best Western Royal Plaza Hotel & Trade Center in Marlborough, MA is seeking a Front Desk Manager to oversee budgets, staff scheduling, and customer service. The role emphasizes training, recruitment, and leading front desk operations according to corporate guidelines.

The position requires a hospitality-focused degree and at least two years of front desk management experience, with a strong emphasis on organization, communication, and leadership to ensure smooth guest experiences.

Qualifications

• High school diploma or GED to be eligible.
• Bachelor’s degree in Hospitality or related field is preferred.
• At least 2 years of experience as Front Desk Manager.
• Knowledge of hospitality industry practices.
• Strong organization and management skills.
• Excellent verbal and written communication.
• Strong leadership with training abilities.

Responsibilities

• Managing the budgets and records as per the contracts.
• Checking up on office supplies and restocking them whenever required.
• Performing the duties of front desk objectives and following the procedure as per the instruction from the higher authorities.
• Training the new staff and also recruiting them.
• You should also manage the shift schedule for the staff.
• The manager should also provide a good customer experience by answering the doubts and queries of customers with a satisfactory answer.
• Ensuring hygiene and also cleanliness around the front desk area.
• You will also have to supervise the staff to organize different duties.
• Managing all the bookings, taking calls, and also replying to emails to provide good customer experience.
• Creating reports on the performance and also the feedback to the general manager
• You should also keep the records updated with all the current information
• You should also analyze the performance and provide reviews on the same for improvements.

Skills

Leadership

Organization

Verbal communication

Written communication

Report writing

Education

High school diploma or GED

Bachelor’s degree in Hospitality or related field

Job description

Best Western Royal Plaza Hotel & Trade Center in Marlborough, MA is seeking a Front Desk Manager to oversee budgets, staff scheduling, and customer service. The role emphasizes training, recruitment, and leading front desk operations according to corporate guidelines.

The position requires a hospitality-focused degree and at least two years of front desk management experience, with a strong emphasis on organization, communication, and leadership to ensure smooth guest experiences.