Guest Experience Front Desk Lead

ADP, Inc.; Marlborough (MA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Group insurance

Paid time off

Referral bonus

Friends & Family discount

Voluntary benefits

Job summary

Best Western Royal Plaza in Marlborough, MA is seeking a Front Desk Manager to lead daily operations, manage budgets and staff, and ensure excellent guest experiences. Requirements include a high school diploma or GED, a Bachelor’s in Hospitality, at least 2 years as a Front Desk Manager, strong leadership, organization, and verbal/writing skills.

The role involves scheduling shifts, training staff, handling bookings, calls, and emails, and reporting performance to the general manager.

Qualifications

• You need to have a high school diploma or GED to be eligible for this job.
• The manager should also have a Bachelor’s degree in Hospitality or any related field with the same course.
• You should have at least 2 years of experience working as a Front Desk Manager for a reputed organization.
• Knowledge of the industry and also the practices followed by the hospitality industry
• You also need to have good organization and management skills to never miss out on any task that harms customer experience.
• You should also have good verbal and writing skills
• Strong report writing skills
• You should also be a good leader with training abilities.

Responsibilities

• Managing the budgets and records as per the contracts
• Checking up on office supplies and restocking them whenever required
• Performing the duties of front desk objectives and following the procedure as per the instruction from the higher authorities
• Training the new staff and also recruiting them
• You should also manage the shift schedule for the staff
• The manager should also provide a good customer experience by answering the doubts and queries of customers with a satisfactory answer
• Ensuring hygiene and also cleanliness around the front desk area
• You will also have to supervise the staff to organize different duties.
• Managing all the bookings, taking calls, and also replying to emails to provide good customer experience.
• Creating reports on the performance and also the feedback to the general manager
• You should also keep the records updated with all the current information
• You should also analyze the performance and provide reviews on the same for improvements.

Skills

Leadership

Customer service

Organization

Verbal and writing skills

Training abilities

Staff scheduling

Report writing

Education

High school diploma or GED

Bachelor’s degree in Hospitality or related field

Job description

Best Western Royal Plaza in Marlborough, MA is seeking a Front Desk Manager to lead daily operations, manage budgets and staff, and ensure excellent guest experiences. Requirements include a high school diploma or GED, a Bachelor’s in Hospitality, at least 2 years as a Front Desk Manager, strong leadership, organization, and verbal/writing skills.

The role involves scheduling shifts, training staff, handling bookings, calls, and emails, and reporting performance to the general manager.