Guest Experience Front Desk Lead

Atrium Hospitality; Seaside (CA); On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

Internal promotions

401(k) match

Health insurance

Paid time off

DailyPay

Tuition reimbursement

Discount programs

Community service

Job summary

Monterey Embassy Suites in Seaside, CA is seeking a full-time Front Desk Agent to warmly welcome guests, handle check-ins and check-outs, and keep the lobby guest-ready.

You will support and train new front desk teammates, resolve guest issues promptly, and contribute to a positive Atrium Spirit by delivering outstanding service in a fast-paced hotel setting.

This role requires a HS diploma, tech-savvy with hotel systems, and the ability to lift up to 50 lbs while staying energized through shifts.

Qualifications

• Minimum high school diploma or equivalent.
• Prior customer service experience preferred.
• Experience in hospitality or leadership preferred.
• Comfort using hotel front desk systems.
• Able to lift up to 50 lbs and stand for long periods.

Responsibilities

• Oversee front desk operations and be the go-to problem solver for guests.
• Handle check-ins and check-outs with warmth and efficiency.
• Train and mentor new front desk teammates.
• Resolve guest issues quickly and professionally.
• Assist with daily tasks like event sheets and business center support.

Skills

Customer service

Hospitality experience

Leadership

Tech proficiency

Lifting ability

Hotel systems

Education

High school diploma or equivalent

Tools

Hotel systems

Job description

Monterey Embassy Suites in Seaside, CA is seeking a full-time Front Desk Agent to warmly welcome guests, handle check-ins and check-outs, and keep the lobby guest-ready.

You will support and train new front desk teammates, resolve guest issues promptly, and contribute to a positive Atrium Spirit by delivering outstanding service in a fast-paced hotel setting.

This role requires a HS diploma, tech-savvy with hotel systems, and the ability to lift up to 50 lbs while staying energized through shifts.