Assistant Front Desk Manager

Hyatt Taleo; Lenox (MA); On-site; USD 68,191,000 - 97,121,000; Full time

Benefits offered by this job

World class resort

Fortune’s 100 Best Companies to Work

Wellness programs

Tuition or wellbeing reimbursement

Free golf

Employee discounts on spa services

Job summary

Miraval Berkshires Resort and Spa in Lenox, MA is seeking an Assistant Front Desk Manager to oversee the front office team, manage cash handling, staffing, and guest services. The position will work alongside the Guest Experience leadership to ensure smooth operations and outstanding guest experiences.

Responsibilities include assisting with short- and long-term planning, training, scheduling, and coaching staff to Miraval service standards.

Qualifications

• Desire to satisfy guests in a fast-paced environment.
• Refined verbal and written communication skills.
• One year front office supervisory experience preferred.
• Ability to work a flexible schedule.

Responsibilities

• Oversee the front office operations and staff.
• Assist Guest Experience Manager with planning and staffing needs.
• Handle daily operations of the front office team as needed.
• Ensure cash handling adheres to policies and procedures.
• Maintain communication with housekeeping to coordinate guest services.
• Train staff and ensure service standards are met.
• Coach employees to reflect Miraval service standards.

Job description

Assistant Front Desk Manager | LEN000934

Description

Your journey begins now!

It is our ongoing purpose to bring imagination, authenticity and meaning to wellness. Each day we work to bring out the best in all we do for our guests and colleagues (you) to take comfort in.

Candidates interested in joining us on this journey need to believe in the power of the individual and understand that regardless of the job, every position has meaning and is important to Miraval’s purpose.

Assistant Guest Experience Manager (Assistant Front Office Manager) position will have oversight of the front office staff, cash control for agents, staffing needs, and guest services. The position will overlap and each manager will be required to work in each area as needed. Additional responsibilities may include training, staff development and scheduling. These positions will assist the Director of Guest Experience and Guest Experience Manager.

Example of duties may include:

• Responsible for assisting the Guest Experience Manager with short- and long-term planning and the management of the hotel’s Front Office operations


• Handle the daily operations of the front office team


• Perform all tasks of a Front Office Staff as needed to facilitate service


• Ensure all operations and cash handling are done per policies and procedures


• Maintain excellent communication with the housekeeping department


• Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas


• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables


• Coach and counsel employees to reflect Miraval service standards and procedures

Miraval is a place where high expectations aren’t just met-they’re exceeded. It’s a place of outstanding rewards, where talent opens doors to exciting challenges in the wellness industry. It’s a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

We thank you for your interest. Be well.

Miraval Berkshires offers:

• World class resort


• Awarded Fortune’s 100 best companies to work for


• Unlimited use of our fitness center, yoga classes, and lectures


• Tuition or wellbeing reimbursement


• Free golf


• Employee discounts on all spa services and programming


• Discounted rates at Hyatt Hotels


• Positions with flexible schedules

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment


• Refined verbal and written communication skills


• Minimum of one year previous front office supervisory experience preferred


• Ability to work a flexible schedule

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Primary Location

: US-MA-Lenox

Organization

: Miraval Berkshires Resort and Spa

Pay Basis

: 60,000.00 Hourly US Dollar (USD)

Job Level

: Entry Level Manager | Full-time

Job

: Front Office