Guest Experience Associate — Boutique Hotel

ADP, Inc.; Honolulu (HI); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Vision/dental coverage

401k plan

Paid sick leave

Paid vacation

Paid holidays

Floating holidays

Hotel discounts

Job summary

Stay Hotel Waikiki, a charming boutique hotel in Honolulu, seeks a Front Desk Agent to welcome guests, manage reservations, and handle check-ins/outs. No prior hotel experience is required; we provide comprehensive training to ensure top service and guest happiness.

We offer $21.00 hourly pay and a robust benefits package including health insurance (vision/dental), disability/life insurance, a 401k plan, paid sick and vacation time, paid holidays, two floating holidays per year, and hotel

Qualifications

• Proven ability to provide excellent customer service.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer phones and respond to guest questions; take reservations.
• Handle guest check-ins and check-outs and room assignments.
• Provide outstanding customer service and resolve issues professionally.
• Multitask and adapt to changing circumstances while maintaining quality.
• Support team and contribute to a positive guest experience.

Skills

Customer service

Multitasking

Communication skills

Job description

Stay Hotel Waikiki, a charming boutique hotel in Honolulu, seeks a Front Desk Agent to welcome guests, manage reservations, and handle check-ins/outs. No prior hotel experience is required; we provide comprehensive training to ensure top service and guest happiness.

We offer $21.00 hourly pay and a robust benefits package including health insurance (vision/dental), disability/life insurance, a 401k plan, paid sick and vacation time, paid holidays, two floating holidays per year, and hotel