Guest Experience & Front Desk Director

Pyramid Global Hospitality; Carmel (IN); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Sign-on bonus

Weekend availability

Job summary

Pyramid Global Hospitality is seeking a Front Desk Supervisor for Renaissance Indianapolis North in Carmel, IN. The role oversees daily front desk operations, guest inquiries, and reservations to ensure superior service and seamless check-in/out.

You will lead a team, maintain brand standards, and coordinate with housekeeping and maintenance for guest satisfaction. Requirements include a Bachelor’s in hospitality management (preferred), 3–5 years in front desk or hotel ops with 1–3 years in

Qualifications

• Bachelor’s degree in hospitality management preferred.
• 3–5 years of front desk or hotel operations experience, with 1–3 years in a supervisory role.
• Excellent customer service and conflict resolution abilities.
• Strong leadership, communication and problem-solving skills.

Responsibilities

• Oversee daily front desk operations: check-ins, check-outs, reservations and guest inquiries.
• Ensure procedures align with hotel policies and brand standards.
• Maintain accurate guest records, billing and payment processing.
• Oversee cash handling, deposits and billing accuracy.
• Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction.
• Foster a positive work environment and teamwork among associates.
• Monitor staff performance and provide coaching and feedback.
• Recruit, train, schedule and supervise front desk staff.
• Address and resolve guest complaints and special requests promptly.

Skills

Leadership

Customer service

Conflict resolution

Communication

Problem-solving

Supervisory experience

Education

Bachelor’s degree in hospitality management

Tools

Property management systems

Hotel reservation software

Job description

Pyramid Global Hospitality is seeking a Front Desk Supervisor for Renaissance Indianapolis North in Carmel, IN. The role oversees daily front desk operations, guest inquiries, and reservations to ensure superior service and seamless check-in/out.

You will lead a team, maintain brand standards, and coordinate with housekeeping and maintenance for guest satisfaction. Requirements include a Bachelor’s in hospitality management (preferred), 3–5 years in front desk or hotel ops with 1–3 years in