Director of Front Office

Pyramid Global Hospitality; Carmel (IN); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Sign-on bonus

Weekend availability

Job summary

Pyramid Global Hospitality is seeking a Front Desk Supervisor for Renaissance Indianapolis North in Carmel, IN. The role oversees daily front desk operations, guest inquiries, and reservations to ensure superior service and seamless check-in/out.

You will lead a team, maintain brand standards, and coordinate with housekeeping and maintenance for guest satisfaction. Requirements include a Bachelor’s in hospitality management (preferred), 3–5 years in front desk or hotel ops with 1–3 years in

Qualifications

• Bachelor’s degree in hospitality management preferred.
• 3–5 years of front desk or hotel operations experience, with 1–3 years in a supervisory role.
• Excellent customer service and conflict resolution abilities.
• Strong leadership, communication and problem-solving skills.

Responsibilities

• Oversee daily front desk operations: check-ins, check-outs, reservations and guest inquiries.
• Ensure procedures align with hotel policies and brand standards.
• Maintain accurate guest records, billing and payment processing.
• Oversee cash handling, deposits and billing accuracy.
• Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction.
• Foster a positive work environment and teamwork among associates.
• Monitor staff performance and provide coaching and feedback.
• Recruit, train, schedule and supervise front desk staff.
• Address and resolve guest complaints and special requests promptly.

Skills

Leadership

Customer service

Conflict resolution

Communication

Problem-solving

Supervisory experience

Education

Bachelor’s degree in hospitality management

Tools

Property management systems

Hotel reservation software

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you\'ll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

At the Renaissance Indianapolis North we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global Hospitality at the Renaissance Indianapolis North can mean for you! The Renaissance Indianapolis North boasts 266 guest rooms, and 12,400 sq ft of event space.

What You Will Have An Opportunity To Do

This position is eligible for $500 in sign on bonuses ($250 paid after 30 days, $250 paid after 90 days) and our management Incentive Compensation Plan.

Position requires availability to work on both Saturdays and Sundays.

Please apply directly at careers.pyramidglobal.com to ensure we receive your application.

Responsible for overseeing the daily operations of the front desk; ensuring excellent guest service, smooth check-in/out processes, and efficient management of reservations and guest inquiries. This role includes supervising front desk staff, handling guest concerns, maintaining hotel policies and optimizing front office operations to enhance overall guest satisfaction.

Essential Functions

• Oversees the daily front desk operations including check-ins, check-outs, reservations and guest inquiries.
• Ensure all front desk procedures align with hotel policies and brand standards.
• Maintain accuracy with guest records, billing and payment processing.
• Oversee cash handling procedures, deposits and billing accuracy.
• Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
• Foster a positive work environment and promote teamwork among associates.
• Monitor staff performance and provide coaching and feedback.
• Recruit, train, schedule and supervise front desk associates.
• Address and resolve guest complaints and special requests promptly and professionally.

Requirements

• Bachelor’s degree in hospitality management or related field is preferred.
• 3-5 years of experience in front desk or hotel operations, with at least 1-3 years in a supervisory role.
• Experience with property management systems and hotel reservation software is preferred.
• Excellent customer service and conflict resolution abilities.
• Strong leadership, communication and problem-solving skills.

Ability to work flexible hours; including weekends and holidays.

#IND400

What are we looking for?

Compensation

$70000

$70000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.