Front Office Leader: Guest Experience & Operations

BENCHMARK; Carmel (IN); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Sign-on bonus $500

Management incentive programs

Job summary

Renaissance Indianapolis North, a Pyramid Global Hospitality property, seeks an experienced Front Desk Supervisor to manage daily front desk operations and guest inquiries.

The role requires 3–5 years in front desk/hotel operations with supervisory experience, a Bachelor's in hospitality management, and the ability to work weekends and holidays. The position includes opportunities for growth within a renowned hospitality portfolio.

Qualifications

• Bachelor’s degree in hospitality management or related field.
• 3–5 years of experience in front desk or hotel operations, with at least 1–3 years in a supervisory role.
• Experience with property management systems and hotel reservation software is preferred.
• Excellent customer service and conflict resolution abilities.
• Strong leadership, communication and problem-solving skills.
• Ability to work flexible hours; including weekends and holidays.

Responsibilities

• Oversees the daily front desk operations including check-ins, check-outs, reservations and guest inquiries.
• Ensure front desk procedures align with hotel policies and brand standards.
• Maintain accuracy with guest records, billing and payment processing.
• Oversee cash handling procedures, deposits and billing accuracy.
• Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
• Foster a positive work environment and promote teamwork among associates.
• Monitor staff performance and provide coaching and feedback.
• Recruit, train, schedule and supervise front desk associates.
• Address and resolve guest complaints and special requests promptly and professionally.

Skills

Customer service

Conflict resolution

Leadership

Communication

Problem solving

Education

Bachelor's degree in hospitality management

Tools

Property management systems

Hotel reservation software

Job description

Renaissance Indianapolis North, a Pyramid Global Hospitality property, seeks an experienced Front Desk Supervisor to manage daily front desk operations and guest inquiries.

The role requires 3–5 years in front desk/hotel operations with supervisory experience, a Bachelor's in hospitality management, and the ability to work weekends and holidays. The position includes opportunities for growth within a renowned hospitality portfolio.