Guest Experience Front Desk Coordinator (Onsite)

Universal Technical Institute, Inc.; San Antonio (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Universal Technical Institute, Inc. in San Antonio, TX is seeking a Front Desk Coordinator to greet visitors, register them at the front desk, answer calls, and provide clerical support across campus departments.

The role requires a professional, approachable demeanor and the ability to manage multiple tasks in a fast-paced environment. You will handle mail, tours, events, and campus communications, while maintaining accurate records and supporting admissions activities.

Qualifications

• High School diploma or GED required.
• Previous experience with multi-line phone system preferred.
• Customer Service experience required.

Responsibilities

• Greet visitors, have all individuals register at the Front Desk, and direct visitors to appropriate staff members.
• Answer all incoming lines in a prompt, professional manner, and route to the proper department.
• Provide excellent customer service to external and internal customers.
• Receive incoming mail, log overnight packages, sort mail, and distribute to proper departments.
• May process incoming checks and send to proper departments.
• Provide administrative support to a variety of departments, Field Admissions, Campus Admissions, other support departments.
• Assist with campus events, Open House, Orientation, Graduation, etc.
• May assist in scheduling, coordinating, and delivering professional tours of the location for prospective and enrolled students/families.
• Provides feedback to necessary parties regarding tours, high school visitations and other visitors as needed.
• Maintains and relays current knowledge of course offerings and campus activities.
• Maintains accurate records of guest, vendors and visitors that have toured the facility.
• Manages inventory levels of marketing and promotional materials for the admission department.
• Assists Supervisor of Admissions Support, Campus Admissions Manager or Corporate Office Admissions in paperwork and duties that support the admissions teams.
• Perform clerical and/or keyboarding duties as needed.
• Other duties as assigned

Skills

Fast-paced environment

Professional demeanor

Effective communication

Team collaboration

Customer service

Microsoft Office

Public speaking

Keyboarding skills

Education

High School diploma or GED

Job description

Universal Technical Institute, Inc. in San Antonio, TX is seeking a Front Desk Coordinator to greet visitors, register them at the front desk, answer calls, and provide clerical support across campus departments.

The role requires a professional, approachable demeanor and the ability to manage multiple tasks in a fast-paced environment. You will handle mail, tours, events, and campus communications, while maintaining accurate records and supporting admissions activities.