Resident Experience Concierge

Brookdale; Olympia (WA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Associate assistance program

Employee discounts

Referral program

Earned wage access

Voluntary benefits

Paid time off

Paid holidays

Life insurance

Tuition reimbursement

Job summary

Brookdale is seeking a Receptionist to warmly greet visitors, handle mail, and manage front-desk communications within a senior living community. The role involves answering questions, directing calls, and supporting basic clerical tasks to ensure smooth daily operations.

Responsibilities include maintaining visitor logs, assisting with resident emergencies per protocol, and providing friendly customer service to residents and families.

Qualifications

• Receptionists greet all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff.
• Our Receptionists sort, deliver and collect incoming/outgoing community and resident mail, and may be asked to do basic office/clerical functions, and maintain visitor logs.
• You may also respond to resident emergencies by calling appropriate internal and external parties based on community protocol.

Responsibilities

• Greets all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff.
• Sort, deliver and collect incoming/outgoing community and resident mail, and may be asked to do basic office/clerical functions, and maintain visitor logs.
• May also respond to resident emergencies by calling appropriate internal and external parties based on community protocol.

Skills

Guest greeting

Phone etiquette

Mail handling

Clerical skills

Customer service

Job description

Brookdale is seeking a Receptionist to warmly greet visitors, handle mail, and manage front-desk communications within a senior living community. The role involves answering questions, directing calls, and supporting basic clerical tasks to ensure smooth daily operations.

Responsibilities include maintaining visitor logs, assisting with resident emergencies per protocol, and providing friendly customer service to residents and families.