Guest Experience & Front Desk Coordinator

AMain Hobbies; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

AMain Inc. is seeking a Front Desk Liaison in Charlotte, NC to greet guests, manage the digital ticket queue, process returns, and support both distribution and customer service teams.

The role connects on-site operations with a remote customer service team. Candidates should be proactive, detail-oriented, and collaborative, with strong communication skills and familiarity with Zendesk and MS Office.

Qualifications

• Experience in customer service, reception, or warehouse operations preferred.
• Excellent verbal and written communication; able to follow SOPs.

Responsibilities

• Greet guests and manage front desk in a professional, welcoming manner.
• Provide administrative support and assist with clerical tasks.
• Manage online order pickups and support in-store customers.
• Coordinate with remote customer service and warehouse for on-site tasks.
• Triages and responds to customer inquiries via email, phone, or chat.
• Support returns processing and order fulfillment from the warehouse.

Skills

Customer service

Reception

Warehouse ops

Zendesk

MS Office

Excel

Typing 25 WPM

Tools

Zendesk

MS Office

Job description

AMain Inc. is seeking a Front Desk Liaison in Charlotte, NC to greet guests, manage the digital ticket queue, process returns, and support both distribution and customer service teams.

The role connects on-site operations with a remote customer service team. Candidates should be proactive, detail-oriented, and collaborative, with strong communication skills and familiarity with Zendesk and MS Office.