Assistant General Manager

True North Hotel Group Inc; Wrentham (MA); On-site; USD 60,000 - 70,000; Full time

Job summary

True North Hotel Group, an award-winning management and development company, is seeking an Assistant General Manager to join our team at the Springhill Suites/TownePlace Suites in Wr ent ham, MA. We offer awesome benefits and a great family culture.

You will support the General Manager in day-to-day operations, lead hotel staff, manage guest relations, and help drive brand standards and financial performance. This role offers strong benefits and a family culture.

Qualifications

• Hospitality degree or experience in hospitality management.
• Understanding of budget management and financial monitoring.
• Strong background in the Food and Beverage Industry.

Responsibilities

• Assist the General Manager in day-to-day operations.
• Acts as the hotels public relations director and promotes the property within the hotel industry, local community, and trade associations.
• Assists in resolving guest complaints and service recovery process.
• Selects or assist in the selection of hotel staff, completes all new hire paper works & provides training to staff
• Review employee’s performance and conducts personnel actions such as disciplinary actions and terminations.
• Ensures the objectives and goals of hotel and property owners work together to achieve brand positioning and success.
• Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.
• Assist GM in key property issues including capital projects, customer service and refurbishment.
• Performs inspections and audits
• Provides effective leadership to hotel team members.

Skills

Budget management

Staff training

Guest relations

Public relations

Education

Hospitality degree or equivalent experience

Job description

Salary Range: $60,000.00 To $70,000.00 Annually

True North Hotel Group, an award-winning management and development company, is seeking a Assistant General Manager to join our team at our Springhill Suites/TownePlace Suites in Wrentham, MA. We offer awesome benefits and a great family culture.

RESPONSIBILITIES

• Assist the General Manager in day-to-day operations.
• Acts as the hotels public relations director and promotes the property within the hotel industry, local community, and trade associations.
• Assists in resolving guest complaints and service recovery process.
• Selects or assist in the selection of hotel staff, completes all new hire paper works & provides training to staff
• Review employee’s performance and conducts personnel actions such as disciplinary actions and terminations.
• Ensures the objectives and goals of hotel and property owners work together to achieve brand positioning and success.
• Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.
• Assist GM in key property issues including capital projects, customer service and refurbishment.
• Performs inspections and audits
• Provides effective leadership to hotel team members.

QUALIFICATIONS

• Hospitality degree or experience in hospitality management.
• Understanding of budget management and financial monitoring.
• Strong background in the Food and Beverage Industry.

We look forward to hearing from you!

True North is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.