Hotel Assistant GM: Guest Experience & Operations Leader

True North Hotel Group Inc; Wrentham (MA); On-site; USD 60,000 - 70,000; Full time

Job summary

True North Hotel Group, an award-winning management and development company, is seeking an Assistant General Manager to join our team at the Springhill Suites/TownePlace Suites in Wr ent ham, MA. We offer awesome benefits and a great family culture.

You will support the General Manager in day-to-day operations, lead hotel staff, manage guest relations, and help drive brand standards and financial performance. This role offers strong benefits and a family culture.

Qualifications

• Hospitality degree or experience in hospitality management.
• Understanding of budget management and financial monitoring.
• Strong background in the Food and Beverage Industry.

Responsibilities

• Assist the General Manager in day-to-day operations.
• Acts as the hotels public relations director and promotes the property within the hotel industry, local community, and trade associations.
• Assists in resolving guest complaints and service recovery process.
• Selects or assist in the selection of hotel staff, completes all new hire paper works & provides training to staff
• Review employee’s performance and conducts personnel actions such as disciplinary actions and terminations.
• Ensures the objectives and goals of hotel and property owners work together to achieve brand positioning and success.
• Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.
• Assist GM in key property issues including capital projects, customer service and refurbishment.
• Performs inspections and audits
• Provides effective leadership to hotel team members.

Skills

Budget management

Staff training

Guest relations

Public relations

Education

Hospitality degree or equivalent experience

Job description

True North Hotel Group, an award-winning management and development company, is seeking an Assistant General Manager to join our team at the Springhill Suites/TownePlace Suites in Wr ent ham, MA. We offer awesome benefits and a great family culture.

You will support the General Manager in day-to-day operations, lead hotel staff, manage guest relations, and help drive brand standards and financial performance. This role offers strong benefits and a family culture.