Guest Experience Front Desk Associate

Platinum Coastal Group; New Orleans (LA); On-site; USD 28,000 - 34,000; Full time

Job summary

Platinum Coastal Group seeks an entry-level front desk associate in our New Orleans property. You will greet guests, assist with arrivals and departures, answer questions, and coordinate with housekeeping and maintenance to ensure smooth service.

This on-site, hospitality-focused role emphasizes friendly communication, attention to detail, and the ability to stay poised during busy periods. Prior hospitality experience is helpful but training is provided, with opportunities to learn all

Qualifications

• Experience in customer service is preferred but not required.
• Comfortable starting conversations and friendly demeanor.
• Attention to detail and ability to multitask.

Responsibilities

• Welcome guests and complete check-in and check-out procedures.
• Answer questions about property services, amenities, schedules, and area.
• Coordinate guest requests with housekeeping, maintenance, and other departments.
• Maintain accurate guest records, payments, keys, and front-desk communications.

Skills

Customer service

Entry-level

Guest interaction

Job description

Platinum Coastal Group seeks an entry-level front desk associate in our New Orleans property. You will greet guests, assist with arrivals and departures, answer questions, and coordinate with housekeeping and maintenance to ensure smooth service.

This on-site, hospitality-focused role emphasizes friendly communication, attention to detail, and the ability to stay poised during busy periods. Prior hospitality experience is helpful but training is provided, with opportunities to learn all