Guest Experience Associate — Hospitality

Platinum Coastal Group; New Orleans (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level hospitality teammate to deliver memorable, high-touch guest experiences on-site across hotels, resorts, attractions, venues, or entertainment properties.

The role emphasizes warm, personalized interactions, helping guests, and supporting a smooth experience. On-site presence is required, with training provided to build confidence in guest services.

Qualifications

• Entry-level position with on-site guest interactions across hospitality properties.
• Prior hospitality experience is helpful but training is provided.

Responsibilities

• Create warm, personalized face-to-face guest interactions.
• Answer questions and help guests navigate the experience.
• Recognize service opportunities and assist with issue resolution.
• Gather feedback and communicate recurring needs to the team.

Skills

Leadership

Communication

Training

Job description

Platinum Coastal Group is seeking an entry-level hospitality teammate to deliver memorable, high-touch guest experiences on-site across hotels, resorts, attractions, venues, or entertainment properties.

The role emphasizes warm, personalized interactions, helping guests, and supporting a smooth experience. On-site presence is required, with training provided to build confidence in guest services.