Guest Experience Front Desk Associate

Tapestry Conshohocken; Houston (TX); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Short-Term Disability

Long-Term Disability

401K

Tuition Assistance

Discounted Room Rates

Training & Development

Career Advancement

Job summary

Cambria Hotel & Convention Center in Houston is seeking a Front Desk Agent to be the central point of contact for guests and ensure an exceptional arrival and stay. The role emphasizes proactive, responsive service and a welcoming guest experience, with a pay of $16.00 per hour and full-time benefits.

Join Concord Hospitality to contribute to guest satisfaction, uphold brand standards, and participate in a culture that values service excellence and career development.

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Job description

Cambria Hotel & Convention Center in Houston is seeking a Front Desk Agent to be the central point of contact for guests and ensure an exceptional arrival and stay. The role emphasizes proactive, responsive service and a welcoming guest experience, with a pay of $16.00 per hour and full-time benefits.

Join Concord Hospitality to contribute to guest satisfaction, uphold brand standards, and participate in a culture that values service excellence and career development.