Hampton Inn Blue Ash, Ohio Front Desk Agent

Kaizen Lab Inc.; Blue Ash (OH); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Competitive pay

Supportive environment

Career growth

Employee discounts

Job summary

Kaizen Lab Inc. is seeking a friendly Front Desk Associate to join our hospitality team in Blue Ash, Ohio. You will greet guests, check in and out efficiently, and maintain a welcoming atmosphere.

You will answer phones, handle reservations and payments, coordinate with housekeeping and maintenance, and keep front desk records accurate. Excellent communication and organizational skills are essential, as is a professional appearance and a positive attitude.

Qualifications

• Previous front desk, customer service, or hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Basic computer knowledge and ability to learn hotel systems.
• Professional appearance and positive attitude.

Responsibilities

• Greet and welcome guests with professionalism and courtesy.
• Check guests in and out efficiently.
• Answer phone calls and respond to guest inquiries.
• Handle reservations, payments, and room assignments.
• Resolve guest concerns promptly and professionally.
• Maintain accurate records and front desk reports.
• Coordinate with housekeeping and maintenance teams.
• Ensure lobby and front desk areas remain clean and organized.

Skills

Customer service

Communication

Organization

Multitasking

Professional appearance

Tools

Hotel systems

Job description

We are seeking a friendly, professional, and customer-focused Front Desk Associate to join our hospitality team. The ideal candidate will provide exceptional guest service, maintain a welcoming atmosphere, and support daily front desk operations efficiently.

Position:

Front Desk Associate

Location:

Blue Ash, Ohio 45242

Employment Type:

Full-Time / Part-Time

Responsibilities:

• Greet and welcome guestswith professionalism and courtesy
• Check guests in and outefficiently
• Answer phone calls andrespond to guest inquiries
• Handle reservations,payments, and room assignments
• Resolve guest concernspromptly and professionally
• Maintain accuraterecords and front desk reports
• Coordinate withhousekeeping and maintenance teams
• Ensure lobby and frontdesk areas remain clean and organized

Qualifications:

• Previous front desk,customer service, or hospitality experience preferred
• Excellent communicationand interpersonal skills
• Strong organizationaland multitasking abilities
• Basic computer knowledgeand ability to learn hotel systems
• Professional appearanceand positive attitude

What We Offer:

• Competitive pay
• Supportive workenvironment
• Career growthopportunities
• Employee discounts andbenefits (if applicable)

If you are passionate about hospitality and delivering excellent guest experiences, we would love to hear from you!