Front Desk Agent

Luminous Hotel Management LLC; Morgantown (WV); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Paid time off

Employee hotel discounts

Opportunities for advancement

Job summary

La Quinta Inn & Suites Morgantown is seeking a dependable Front Desk Agent to provide guest-focused service, manage reservations, and facilitate smooth check-ins and check-outs. The role is on-site in Morgantown, WV and offers full-time or part-time schedules.

Pay ranges from $13 to $15 per hour, based on experience, with opportunities for advancement. The team values strong communication and reliable, friendly service for a welcoming guest experience.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience preferred (hotel experience a plus).
• Strong communication and problem-solving skills.
• Basic computer skills.
• Ability to stand for extended periods.
• Reliable transportation to and from work.

Responsibilities

• Greet guests in a professional and friendly manner.
• Manage reservations and assist with check-ins and check-outs.
• Answer phone calls and respond to guest inquiries.
• Process payments and handle cash/credit transactions accurately.
• Resolve guest concerns promptly and coordinate with housekeeping and maintenance.
• Maintain a clean and organized front desk area.

Skills

Customer service

Communication

Basic computer skills

Problem-solving

Cash handling

Reliability

Education

High school diploma or equivalent

Job description

Front Desk Agent – Full Time – $13–$15/hr – La Quinta Inn & Suites – Morgantown, WV

La Quinta Inn & Suites is hiring a dependable and guest-focused Front Desk Agent to join our team in Morgantown, WV. If you enjoy providing excellent customer service and creating a welcoming experience for guests, we’d love to meet you.

Pay: $13-$15 per hour (based on experience)

Schedule: Full-time or Part-time available

Shift: Morning, evening, weekend, and holiday availability required

Location: On-site (not remote)

Job Summary

The Front Desk Agent is responsible for greeting guests, managing reservations, processing check-ins and check-outs, and ensuring a positive guest experience from arrival to departure.

Responsibilities

• Welcome guests in a professional and friendly manner
• Check guests in and out using the property management system
• Answer phone calls and respond to guest inquiries
• Process payments and handle cash/credit transactions accurately
• Resolve guest concerns promptly and professionally
• Coordinate with housekeeping and maintenance teams
• Maintain a clean and organized front desk area

Qualifications

• High school diploma or equivalent
• 1+ year of customer service experience preferred (hotel experience a plus)
• Strong communication and problem-solving skills
• Basic computer skills
• Ability to stand for extended periods
• Reliable transportation to and from work

Benefits

• Paid time off
• Employee hotel discounts
• Opportunities for advancement

Physical Requirements

• Ability to stand for 6–8 hours
• Ability to lift up to 25 pounds

Equal Opportunity Employer

La Quinta Inn & Suites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.