Guest Experience Front Desk Agent – Luxury Resort

Pyramid Global Hospitality; Wesley Chapel (FL); On-site; USD 19,000 - 30,000; Full time

Job summary

Pyramid Global Hospitality is looking for a Front Desk Agent at Saddlebrook Resort in Tampa, Florida. You will greet guests, manage check-ins, provide accurate information about the property and local attractions, and handle special requests with professionalism and courtesy.

The ideal candidate has an outgoing personality, strong verbal and written communication, and the ability to thrive in a fast-paced environment. Weekend and holiday shifts are required.

Qualifications

• High school diploma or equivalent.
• Strong desire to make a positive impact on guests.
• Outgoing and engaging personality.
• Basic computer skills.
• Excellent verbal and written communication.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Availability to work weekends and holidays.

Responsibilities

• Check guests in and register accurately, noting special requests.
• Provide information about hotel amenities and local area.
• Resolve guest issues to recover and WOW guests when needed.
• Promote and explain hotel programs and services.
• Coordinate with other departments as required.
• Follow procedures for posting, charges, and refunds.

Skills

Outgoing personality

Verbal communication

Written communication

Computer skills

Customer service

Team collaboration

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is looking for a Front Desk Agent at Saddlebrook Resort in Tampa, Florida. You will greet guests, manage check-ins, provide accurate information about the property and local attractions, and handle special requests with professionalism and courtesy.

The ideal candidate has an outgoing personality, strong verbal and written communication, and the ability to thrive in a fast-paced environment. Weekend and holiday shifts are required.