Guest Experience Front Desk Agent | Growth & Benefits

HomeTowne Studios & Suites by Red Roof; Columbus (OH); On-site; USD 21,000 - 22,000; Part time

Job summary

HomeTowne Studios & Suites by Red Roof in Columbus, OH, is seeking a part-time Front Desk Agent with wage between $15.00 and $15.50 per hour. You will welcome guests, handle reservations, check-ins/outs, and cashier tasks, while maintaining confidentiality of guest information.

The role requires basic English communication and at least a year of customer service experience. The position offers benefits, including health insurance options and 401K, and aligns with part-time hours at the Columbus

Qualifications

• Welcome guests with friendly greeting and smile while performing all guest related services.
• Handle reservations request; check guests in/out; handle guest accounting and cashier functions.
• Make, change and monitor reservations; reviews and reports rate availability using front desk computer system; update and monitor room status; promote future sales
• Maintain confidentiality of guest information and pertinent hotel data.
• Communicate with the General Manager and other Front Desk Representatives, as needed, about problems, requests and/or concerns regarding guests and rooms.
• Work with housekeeping to communicate checkouts, stay-overs, sleepers, skip, rooms cleaned and rooms in need of maintenance.
• Performs all other duties as assigned.

Responsibilities

• Greet guests with a friendly demeanor and provide front desk services.
• Process reservations, check-ins, check-outs, and handle cashier functions.
• Monitor room status and assist with promoting future bookings.
• Protect guest confidentiality and hotel data integrity.
• Coordinate with management and other front desk staff on guest or room issues.
• Collaborate with housekeeping on checkouts and room maintenance.
• Perform additional duties as required by the hotel.

Skills

Customer service

Cash handling

Office skills

Education

High school diploma or equivalent

Tools

Front desk software

Job description

HomeTowne Studios & Suites by Red Roof in Columbus, OH, is seeking a part-time Front Desk Agent with wage between $15.00 and $15.50 per hour. You will welcome guests, handle reservations, check-ins/outs, and cashier tasks, while maintaining confidentiality of guest information.

The role requires basic English communication and at least a year of customer service experience. The position offers benefits, including health insurance options and 401K, and aligns with part-time hours at the Columbus