Guest Experience Front Desk Agent – Elevate Stays

Ultipro; Minneapolis (MN); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Tuition reimbursement

Hotel discounts

Job summary

CSM Lodging Services at Marriott Minneapolis West is seeking a guest services professional to anticipate guest needs, process check-ins/outs, verify billing, and assist with reservations and requests with a focus on delivering exceptional service.

Ideal candidates have 1+ years of guest service experience in hospitality, excellent communication, and a detail-oriented, guest-focused approach in a fast-paced environment. Equal opportunity employer with comprehensive benefits.

Qualifications

• 1+ years prior guest service experience required, preferably in a hospitality setting.
• Excellent verbal communication skills needed.
• Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.

Responsibilities

• Anticipates and responds to guests in a friendly and positive manner.
• Responsible for providing the highest level of service.
• Process check-ins and check-outs, verify billing, create reservations, and process special requests.
• Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
• Understands and follows CSM guest service recovery program.
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
• Monitors room availability, follows restrictions, and all booking policies and procedures.
• Drives sales and maximizes revenue by up-selling rooms and amenities.
• CSM procedures when handling cash and processing financial transactions.
• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
• Produces required volume of work by planning, organizing and prioritizing work duties.
• Adheres to CSM general work rules and department procedures.
• Attends all required department and hotel meetings.
• Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations. Follows all CSM procedures for guest/associate incidents.
• Knowledgeable of hotel emergency procedures.

Skills

Guest service

Communication

Hospitality

Education

High school diploma or GED

Job description

CSM Lodging Services at Marriott Minneapolis West is seeking a guest services professional to anticipate guest needs, process check-ins/outs, verify billing, and assist with reservations and requests with a focus on delivering exceptional service.

Ideal candidates have 1+ years of guest service experience in hospitality, excellent communication, and a detail-oriented, guest-focused approach in a fast-paced environment. Equal opportunity employer with comprehensive benefits.