Guest Experience Front Desk Agent

crestline-external; Staunton (VA); On-site; USD 25,000 - 35,000; Full time

Job summary

Crestline Hotels & Resorts is seeking a friendly and professional Front Desk Clerk at Hotel 24 South in Staunton, Virginia. This role is integral in assisting guests with check-in/check-out, handling phone calls, and fulfilling service requests.

The ideal candidate must be a High School Graduate or have a GED, possess good guest service skills, and have previous hotel experience. Responsibilities include managing guest relations and ensuring a memorable stay for all visitors.

Qualifications

• High School Graduate or General Education Degree (GED).
• One-year previous experience in a similar position in a hotel.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out processes.
• Answer and process all phone calls received.
• Resolve guest complaints and ensure satisfaction.
• Maintain complete knowledge of hotel features and services.

Skills

Guest service skills

Problem-solving

Communication skills

Basic computer skills

Education

High School Graduate or GED

Job description

Crestline Hotels & Resorts is seeking a friendly and professional Front Desk Clerk at Hotel 24 South in Staunton, Virginia. This role is integral in assisting guests with check-in/check-out, handling phone calls, and fulfilling service requests.

The ideal candidate must be a High School Graduate or have a GED, possess good guest service skills, and have previous hotel experience. Responsibilities include managing guest relations and ensuring a memorable stay for all visitors.