Guest Experience Front Desk Agent

HOLIDAY INN SALEM (I-93 AT EXIT 2); Salem (NH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive health, dental, and vision insurance

Paid time off and holiday pay

Employee discounts on hotel services and amenities

Opportunities for continuing education and professional development

Job summary

HOLIDAY INN SALEM (I-93 AT EXIT 2) is seeking a Front Desk Agent to deliver outstanding customer service and manage front desk operations. The role involves welcoming guests, checking them in and out, and providing information about the hotel services and local attractions. The ideal candidate will possess strong interpersonal and organizational skills, with a high school diploma or equivalent. This position offers competitive wages, comprehensive benefits, and a diverse workplace committed to excellence in hospitality.

Qualifications

• High school diploma or equivalent; additional education in hospitality or related field preferred.
• Prior experience in customer service or front desk operations is advantageous.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional in a high-pressure environment.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests upon their arrival.
• Check guests in and out, ensuring a comfortable stay.
• Manage online and phone reservations efficiently.
• Provide guests with information about the hotel and available amenities.
• Handle guest requests and complaints with professionalism.
• Maintain an organized and tidy front desk and lobby area.
• Collaborate with housekeeping and maintenance staff.
• Process payments and authorizations securely.
• Assist in creating an inviting environment.

Skills

Customer service

Interpersonal skills

Organizational skills

Education

High school diploma or equivalent

Additional education in hospitality or related field

Tools

Microsoft Office

Hospitality management software

Job description

HOLIDAY INN SALEM (I-93 AT EXIT 2) is seeking a Front Desk Agent to deliver outstanding customer service and manage front desk operations. The role involves welcoming guests, checking them in and out, and providing information about the hotel services and local attractions. The ideal candidate will possess strong interpersonal and organizational skills, with a high school diploma or equivalent. This position offers competitive wages, comprehensive benefits, and a diverse workplace committed to excellence in hospitality.