Guest Experience Front Desk Agent

Comfort Suites St Charles – St. Louis; Saint Charles (MO); On-site; USD 20,664 - 23,419; Full time

Job summary

Comfort Suites St Charles – St. Louis in Saint Charles, MO, is seeking a positive hotel front desk agent to create exceptional guest experiences.

You will welcome guests, handle check-ins/outs, manage room assignments and keys, and answer general inquiries to ensure a smooth stay. The ideal candidate has strong communication, a reliable work ethic, and a commitment to guest satisfaction, with experience using Microsoft Office and reservation systems helpful.

Qualifications

• High school diploma or equivalent.
• 1+ year of hotel industry experience or related job preferred.
• Impeccable interpersonal, time management, organizational, and customer service skills.
• Comfortable taking telephone calls and mitigating stressful situations.

Responsibilities

• Take incoming calls, online and in-person room booking requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Communicate with housekeeping to make sure guest rooms are ready
• Field customer complaints when necessary
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Skills

Interpersonal skills

Time management

Customer service

Stress management

Telephone handling

Education

High school diploma / GED

Tools

Reservation management systems

Microsoft Office

Job description

Comfort Suites St Charles – St. Louis in Saint Charles, MO, is seeking a positive hotel front desk agent to create exceptional guest experiences.

You will welcome guests, handle check-ins/outs, manage room assignments and keys, and answer general inquiries to ensure a smooth stay. The ideal candidate has strong communication, a reliable work ethic, and a commitment to guest satisfaction, with experience using Microsoft Office and reservation systems helpful.