Guest Experience Concierge - Artful Front Desk

21c Museum Hotel St. Louis; St. Louis (MO); On-site; USD 28,000 - 36,000; Full time

Job summary

21c Museum Hotels St. Louis is seeking a Front Desk Agent who will be the face and voice of the hotel, delivering superior guest experiences.

The role includes welcoming guests, checking in/out, handling reservations, processing payments, and coordinating services to ensure a smooth stay. The ideal candidate will have a High School diploma, prior customer service experience, and fluent English, with strong communication and organizational skills to handle multiple tasks in a fast-paced

Qualifications

• High School diploma or equivalent.
• Past experience dealing directly with the public and basic customer service skills.
• Must be fluent in English.

Responsibilities

• Greet guests and complete check-in procedures using manual and computerized methods.
• Check guests in/out and coordinate guest experiences prior to arrival.
• Answer inquiries by phone or in person regarding reservations and information.
• Maintain cash handling accuracy and process charges at checkout.
• Provide timely information on services, amenities and local attractions.
• Communicate art and hotel features to guests and support department coordination.

Skills

Fluent English

Customer service

Communication skills

Education

High School diploma or equivalent

Job description

21c Museum Hotels St. Louis is seeking a Front Desk Agent who will be the face and voice of the hotel, delivering superior guest experiences.

The role includes welcoming guests, checking in/out, handling reservations, processing payments, and coordinating services to ensure a smooth stay. The ideal candidate will have a High School diploma, prior customer service experience, and fluent English, with strong communication and organizational skills to handle multiple tasks in a fast-paced