Guest Experience Specialist (Front Desk)

Gabriel Group; St. Louis (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

Midas Hospitality is seeking a friendly Front Desk Agent / Guest Services Agent to join our St. Louis hotel team. This role handles check-in/out, reservations, and guest inquiries, delivering warm and professional service. You will support daily Front Office operations and participate in loyalty programs to enhance guest satisfaction.

The ideal candidate enjoys helping people, solving problems, and thriving in a fast-paced hospitality environment while maintaining a welcoming atmosphere.

Qualifications

• Previous customer service, hospitality, hotel, retail, or related experience preferred but not required.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to provide exceptional guest service while maintaining professionalism in a fast-paced environment.
• Basic computer skills and ability to learn hotel PMS.
• Experience handling cash, credit card transactions, and maintaining accurate records.
• Ability to work a flexible schedule including mornings, evenings, overnight shifts, weekends, and holidays.

Responsibilities

• Welcome guests with a friendly and professional attitude while completing efficient check-in and check-out procedures.
• Process reservations, modifications, and cancellations according to hotel, brand, and company standards.
• Maintain knowledge of room types, rates, packages, promotions, and availability.
• Utilize suggestive selling techniques and participate in hotel programs to maximize room revenue and guest satisfaction.
• Accurately collect payments, post charges, process credit card transactions, and follow all cash handling procedures.
• Promote and enroll eligible guests into hotel loyalty and rewards programs.
• Respond to guest questions regarding hotel services, amenities, local attractions, dining options, and transportation.
• Resolve guest concerns and service challenges promptly while escalating issues when appropriate.
• Communicate effectively with housekeeping, maintenance, and other hotel departments to ensure guest needs are met.
• Maintain accurate front office records, shift reports, logs, and guest information.
• Complete daily Front Desk procedures including shift checklists, room status reviews, housekeeping communication, and report verification.
• Handle guest mail, packages, messages, and special requests according to hotel procedures.
• Maintain a clean, organized, and professional Front Desk and lobby area.
• Understand emergency procedures and assist during emergency situations as necessary.
• Follow all hotel safety policies, security procedures, and standard operating procedures.
• Complete additional assignments and projects as requested by hotel leadership.

Skills

Customer service

Hospitality

Communication

Cash handling

PMS knowledge

Multi-tasking

Education

High school diploma

Tools

PMS

Job description

Midas Hospitality is seeking a friendly Front Desk Agent / Guest Services Agent to join our St. Louis hotel team. This role handles check-in/out, reservations, and guest inquiries, delivering warm and professional service. You will support daily Front Office operations and participate in loyalty programs to enhance guest satisfaction.

The ideal candidate enjoys helping people, solving problems, and thriving in a fast-paced hospitality environment while maintaining a welcoming atmosphere.