Front Desk & Night Audit Specialist

Margaritaville Hotel Nashville; Nashville (TN); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Margaritaville Nashville is seeking a Front Desk Agent to provide warm, efficient guest service from check-in to check-out. You will balance nightly activity during overnight hours and assist with reservations, payments, and guest requests.

You should enjoy a fast-paced, friendly environment, be detail-oriented, and work well independently and as part of a team to ensure a memorable guest experience in Music City.

Qualifications

• Experience in guest service or hospitality preferred.
• Able to handle cash, payments, and basic math accurately.
• Strong attention to detail and ability to resolve discrepancies.
• Excellent communication and customer service skills; fluent in English.

Responsibilities

• Greet guests warmly and assist with check-in/check-out smoothly.
• Handle reservations, room changes, cancellations, and guest requests.
• Manage guest payments and post charges according to procedures.
• Balance nightly revenue during overnight shifts and prepare reports.
• Maintain a clean, organized front desk area and communicate with other departments.

Skills

Customer service

Cash handling

Attention to detail

Communication

English fluency

Independent work

Teamwork

Education

High school diploma or GED

Tools

PMS software

POS systems

Job description

Margaritaville Nashville is seeking a Front Desk Agent to provide warm, efficient guest service from check-in to check-out. You will balance nightly activity during overnight hours and assist with reservations, payments, and guest requests.

You should enjoy a fast-paced, friendly environment, be detail-oriented, and work well independently and as part of a team to ensure a memorable guest experience in Music City.