Guest Experience Front Desk Agent

Distinctive Hospitality Group; Mystic (CT); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Hourly pay $19

Career growth within Hilton

Employee discount on stays

Inclusive work environment

Training and development programs

Job summary

Hilton Mystic in Mystic, CT is seeking a Guest Service Agent to deliver exceptional service at the front desk, handling check-in/out and reservations with accuracy. You will greet guests, answer inquiries, and coordinate with departments to ensure seamless experiences.

The role emphasizes strong communication, multitasking, and a guest-first attitude. Competitive hourly pay and opportunities for growth within the Hilton brand are part of the offering.

Qualifications

• High school diploma or equivalent is required or preferred.
• Previous customer service or hospitality experience is preferred.
• Strong interpersonal and communication abilities are essential.
• Ability to multitask and stay composed during busy periods.

Responsibilities

• Greet guests and provide a warm, professional first impression.
• Assist with check-in/check-out, reservations, and inquiries promptly.
• Respond to guest requests and resolve issues to ensure satisfaction.
• Provide information on hotel services, amenities, and local attractions.
• Maintain accurate guest accounts and payments and coordinate with other departments.

Skills

Interpersonal skills

Communication skills

Multitasking

Calm under pressure

Attention to detail

Organizational skills

Customer service

Availability on weekends/holidays

Education

High school diploma or equivalent

Tools

Reservation software

Job description

Hilton Mystic in Mystic, CT is seeking a Guest Service Agent to deliver exceptional service at the front desk, handling check-in/out and reservations with accuracy. You will greet guests, answer inquiries, and coordinate with departments to ensure seamless experiences.

The role emphasizes strong communication, multitasking, and a guest-first attitude. Competitive hourly pay and opportunities for growth within the Hilton brand are part of the offering.