Guest Service Agent

Distinctive Hospitality Group; Mystic (CT); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Hourly pay $19

Career growth within Hilton

Employee discount on stays

Inclusive work environment

Training and development programs

Job summary

Hilton Mystic in Mystic, CT is seeking a Guest Service Agent to deliver exceptional service at the front desk, handling check-in/out and reservations with accuracy. You will greet guests, answer inquiries, and coordinate with departments to ensure seamless experiences.

The role emphasizes strong communication, multitasking, and a guest-first attitude. Competitive hourly pay and opportunities for growth within the Hilton brand are part of the offering.

Qualifications

• High school diploma or equivalent is required or preferred.
• Previous customer service or hospitality experience is preferred.
• Strong interpersonal and communication abilities are essential.
• Ability to multitask and stay composed during busy periods.

Responsibilities

• Greet guests and provide a warm, professional first impression.
• Assist with check-in/check-out, reservations, and inquiries promptly.
• Respond to guest requests and resolve issues to ensure satisfaction.
• Provide information on hotel services, amenities, and local attractions.
• Maintain accurate guest accounts and payments and coordinate with other departments.

Skills

Interpersonal skills

Communication skills

Multitasking

Calm under pressure

Attention to detail

Organizational skills

Customer service

Availability on weekends/holidays

Education

High school diploma or equivalent

Tools

Reservation software

Job description

At Hilton Mystic, we are seeking a dedicated and personable Guest Service Agent to join our team in Mystic, CT. This role is integral to creating memorable experiences for our guests by delivering exceptional customer service and ensuring smooth check-in and check-out processes.

Responsibilities

• Greet and welcome guests as they arrive, providing a warm and professional first impression of Hilton Mystic.
• Assist guests with check-in, check-out, and any reservation inquiries promptly and accurately.
• Respond to guest requests and resolve any issues to guarantee guest satisfaction.
• Provide information about hotel services, amenities, and local attractions.
• Maintain accurate records of guest accounts and payments.
• Collaborate with other hotel departments to ensure seamless guest experiences.

Requirements

• High school diploma or equivalent.
• Previous experience in customer service or hospitality is preferred.
• Excellent interpersonal and communication skills.
• Ability to multitask and remain calm under pressure.
• Strong attention to detail and organizational skills.
• Proficient with computer systems and reservation software.
• Available to work flexible hours, including weekends and holidays.

Benefits

• Competitive pay of $19.00 per hour, paid bi-weekly.
• Opportunities for career growth within the Hilton brand.
• Employee discount on hotel stays and services.
• Supportive and inclusive work environment.
• Comprehensive training and development programs.

Hilton Mystic is part of the renowned Hilton Worldwide family, committed to delivering exceptional hospitality and memorable experiences to our guests. Located in the picturesque town of Mystic, CT, we pride ourselves on combining historic charm with modern amenities. Join our team to be part of a globally recognized brand that values its employees and fosters growth and excellence.

Who this Job Will Job Appeal To

• This position is perfect for people that love to provide excellent customer service.

The Ideal Candidate for this Position

• Friendly, outgoing, individuals that possess outstanding guest service skills. Also must have a pleasant, well-groomed appearance, basic computer skills, ability to work in a fast-paced environment with frequent interruptions, ability to stand and move about for extended periods, ability to read and write and perform basic math, and an ability to remain calm in stressful situations.

What You Will Be Doing

• Answering phones, greeting guests, checking guest into and out of the hotel, acting as cashier, taking reservations, responding to inquiries, providing information about the hotel and local area. Must be willing and able to work a flexible schedule that will include weekends and holidays.

Who You Will Be Working With

• The front office is staffed by Guest Service Agents and a Guest Services Manager. You will also closely interact with concierge and bell/valet staff, housekeeping staff, spa staff, and food and beverage staff.

Job Description

• Maintain high quality service to guests and potential guests through various experiences such as check-in, check-out, billing, anticipating and responding to guest needs and requests, maintaining effective communication with guests and co-workers throughout the resort, listening to comments, criticism and feedback from guests and taking appropriate action.

Job Requirements

• High school diploma or equivalent required, college degree preferred. Minimum one year hotel front desk experience required.

Distinctive Hospitality Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.