Guest Experience Agent — Front Desk (Part-Time)

Marcus Hotels & Resorts; Milwaukee (WI); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Free meal

Room discounts

Restaurant discounts

Free parking

Movie coupons

Career growth

Early wage access

Paid time off

Job summary

The Hilton Milwaukee, part of Marcus Hotels & Resorts, seeks a part-time Front Desk Agent to welcome guests, check them in/out, and provide prompt, courteous service. You will work the 3-11pm shift and enjoy employee benefits including meals, parking, and discounts.

Prior hotel/front desk experience is preferred; a high school diploma and strong English communication are required to ensure exceptional guest experiences at this historic Milwaukee property.

Qualifications

• Excellent customer service skills and communication are required.
• High school diploma or equivalent.
• Ability to work a varied schedule including evenings, weekends, holidays.
• Must read, listen, and communicate effectively in English.
• Experience in hotel reception or front desk preferred.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Check guests in and out of rooms.
• Input and retrieve information from computer system to communicate guest requests; select rooms based on guests' needs.
• Deal with internal and external customers with patience and diplomacy to resolve conflicts.
• Respond to guest requests and questions about area or hotel; handle issues and report to management.
• Answer the phone promptly in a professional manner.
• Maintain cash handling accuracy including house bank.
• Other duties as assigned.

Skills

Customer service

Communication

Cash handling

English proficiency

Education

High school diploma

Job description

The Hilton Milwaukee, part of Marcus Hotels & Resorts, seeks a part-time Front Desk Agent to welcome guests, check them in/out, and provide prompt, courteous service. You will work the 3-11pm shift and enjoy employee benefits including meals, parking, and discounts.

Prior hotel/front desk experience is preferred; a high school diploma and strong English communication are required to ensure exceptional guest experiences at this historic Milwaukee property.