Front Desk Agent

DoubleTree by Hilton Hotel Dallas Near the Galleria; Dallas (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

A prominent hotel chain in Dallas is seeking a Guest Service Agent to enhance guest experiences from check-in to check-out. You will welcome guests, serve as a communication hub, and resolve conflicts. Ideal candidates possess a strong guest service background and are willing to work flexible schedules. This role offers opportunities for personal and professional growth within the hospitality industry, in a dynamic and supportive team environment.

Qualifications

• One year guest service agent experience.
• Genuine desire to create memorable experiences for others.
• Willingness to think outside the box.
• Comfortable using a phone and basic office equipment.
• Ability to read, write, and communicate with guests.

Responsibilities

• Greeting guests upon arrival and making them feel welcomed.
• Serve as the communication headquarters for the hotel.
• Be a source of information to guests regarding the local area.
• Accommodate general and unique requests.
• Diffusing conflict or tense situations with guests.

Skills

Guest service

Conflict resolution

Communication

Basic math comprehension

Job description

DoubleTree Dallas Near the Galleria prides itself on developing talent from within. Our future leaders start in entry level roles! Hospitality offers opportunities for team members to grow both personally and professionally. If you are looking for an adventurous career with endless opportunities that can take you anywhere in the world, this is the place to start!

As a member of our All-Star Guest Service Dream Team, the Guest Service Agent will be responsible for owning the guest experience from check in to check out.

Responsibilities

• Greeting guests upon arrival and making them feel welcomed.
• Serve as the communication headquarters for the hotel by ensuring all essential happenings are communicated to the guest, team, and leadership.
• Be a source of information to guests regarding the local area.
• Accommodate general and unique requests.
• Be a guest advocate.
• Diffusing conflict or tense situations with guests.
• Other duties as assigned.

Qualifications

• One year guest service agent experience.
• Genuine desire to create memorable experiences for others.
• Willingness to think outside the box.
• Ability to comprehend and complete basic math.
• Comfortable using a phone and basic office equipment.
• Ability to complete all required training within 30 days.
• Ability to stand through entire of shift.
• Ability to read, write, and communicate with guests.
• Ability to work a flexible scheduled including weekdays, weekends, evenings, and holidays.

DoubleTree Dallas Near the Galleria is proud to be an Equal Employment Opportunity and Affunnative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.