Front Desk Supervisor — Guest Experience Leader

BENCHMARK; Gainesville (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401k with company match

Job summary

Pyramid Global Hospitality is seeking a Front Desk Supervisor at the Hilton University of Florida Conference Center in Gainesville. This role ensures accurate, efficient front office operations and supports guest satisfaction at the highest level while assisting with staff leadership and cross-department coordination.

You will oversee reservations, check-in/out procedures, work with the Front Office Manager on hiring and scheduling, and collaborate with Sales for group room needs.

Qualifications

• Excellent verbal and written communication skills.
• Strong computer proficiency.
• Genuine desire to make a positive impact on guests and team members.
• Outgoing, engaging, and professional demeanor.
• Ability to thrive in a fast-paced environment.
• Ability to stand for the duration of the shift.

Responsibilities

• Oversee guestroom allocations and maximize occupancy and revenue.
• Assist Front Office Manager with hiring, training, and scheduling Front Office personnel.
• Supervise team performance, attendance, professionalism, and conduct.
• Ensure check-in and check-out procedures are consistently followed.
• Maintain strong communication between Front Office and all hotel departments.
• Collaborate with Sales to fulfill client room needs and conduct site tours.
• Serve as group liaison for room blocks, arrivals, billing, and pre-conference meetings.
• Review VIP room blocks and inspect assigned rooms prior to arrival.

Skills

Communication

Guest service

Team coordination

Flexibility

Computer proficiency

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is seeking a Front Desk Supervisor at the Hilton University of Florida Conference Center in Gainesville. This role ensures accurate, efficient front office operations and supports guest satisfaction at the highest level while assisting with staff leadership and cross-department coordination.

You will oversee reservations, check-in/out procedures, work with the Front Office Manager on hiring and scheduling, and collaborate with Sales for group room needs.