Front Desk Agent: Warm Hospitality & Career Growth

BENCHMARK; Gainesville (FL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Work-life balance

Career growth opportunities

Team environment

Job summary

Pyramid Global Hospitality partners with the Hilton University of Florida Conference Center on the UF campus in Gainesville, offering a dynamic hospitality environment. As a Front Desk Agent, you will warmly welcome guests, manage check-in/check-out, and support guests throughout their stay with accurate information and attentive service.

Join a team that values teamwork, professionalism, and a guest-first mindset, with opportunities for career growth in a vibrant university town setting.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and guest service skills.
• Ability to multitask in a fast-paced hotel environment.
• Professional, friendly demeanor and problem-solving mindset.

Responsibilities

• Provide friendly, efficient check-in and check-out services.
• Handle all cashier and payment functions accurately.
• Enter and update reservations, group blocks, and guest information.
• Assist guests with local recommendations, property information, and concierge support.
• Maintain a clean and professional front desk area and lobby presence.
• Support guest needs with care, urgency, and professionalism.
• Collaborate with all departments to ensure an excellent guest experience.
• Monitor and maintain sundry shop inventory and transactions.
• Collect guest feedback with enthusiasm and genuine interest.

Skills

Front desk operations

Guest service

Communication skills

Multitasking

Hospitality mindset

English fluency

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Pyramid Global Hospitality partners with the Hilton University of Florida Conference Center on the UF campus in Gainesville, offering a dynamic hospitality environment. As a Front Desk Agent, you will warmly welcome guests, manage check-in/check-out, and support guests throughout their stay with accurate information and attentive service.

Join a team that values teamwork, professionalism, and a guest-first mindset, with opportunities for career growth in a vibrant university town setting.