Front Desk Agent

BENCHMARK; Gainesville (FL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Work-life balance

Career growth opportunities

Team environment

Job summary

Pyramid Global Hospitality partners with the Hilton University of Florida Conference Center on the UF campus in Gainesville, offering a dynamic hospitality environment. As a Front Desk Agent, you will warmly welcome guests, manage check-in/check-out, and support guests throughout their stay with accurate information and attentive service.

Join a team that values teamwork, professionalism, and a guest-first mindset, with opportunities for career growth in a vibrant university town setting.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and guest service skills.
• Ability to multitask in a fast-paced hotel environment.
• Professional, friendly demeanor and problem-solving mindset.

Responsibilities

• Provide friendly, efficient check-in and check-out services.
• Handle all cashier and payment functions accurately.
• Enter and update reservations, group blocks, and guest information.
• Assist guests with local recommendations, property information, and concierge support.
• Maintain a clean and professional front desk area and lobby presence.
• Support guest needs with care, urgency, and professionalism.
• Collaborate with all departments to ensure an excellent guest experience.
• Monitor and maintain sundry shop inventory and transactions.
• Collect guest feedback with enthusiasm and genuine interest.

Skills

Front desk operations

Guest service

Communication skills

Multitasking

Hospitality mindset

English fluency

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:Embark on a career at the Hilton University of Florida Conference Center, a distinctive property managed by Pyramid Global, where hospitality meets academic excellence. With 248 well-appointed guest rooms, 10 versatile meeting spaces, and 30,811 sq ft of meeting space, our hotel provides a unique workplace nestled within the vibrant atmosphere of the University of Florida. Join our team and experience a work environment that reflects the energetic spirit of the university community. At Pyramid Global, we offer comprehensive benefits, including a 401k with a company match, and recognition programs tailored to acknowledge your dedication. If you're seeking a career that blends hospitality with the dynamic atmosphere of a prestigious institution, consider joining us at the Hilton University of Florida Conference Center. Your journey towards a fulfilling career in this unique setting begins here.What you will have an opportunity to do:About UsLocated on the southwest corner of the University of Florida campus, the Hilton University of Florida Conference Center offers an upscale, welcoming environment for guests traveling for business, leisure, or both. We are proud to foster a creative, energetic workplace where team members can thrive, have fun, and grow their careers.We value passionate individuals who are committed to being the difference by creating memorable experiences for every guest. Our culture prioritizes family, work-life balance, community, and professional development. When you join our team, you join a group of people who truly care about each other and take pride in the work we do.What are we looking for?Position OverviewFront Desk Agents are the heart of the hotel experience. As the first and last impression of the property, you will welcome guests with warmth and genuine hospitality. Your role is essential to creating extraordinary moments from check-in to check-out and ensuring every guest feels valued and cared for.What You’ll Do:Provide friendly, efficient check-in and check-out servicesHandle all cashier and payment functions accuratelyEnter and update reservations, group blocks, and guest informationAssist guests with local recommendations, property information, and concierge supportMaintain a clean and professional front desk area and lobby presenceSupport guest needs with care, urgency, and professionalismCollaborate with all departments to ensure an excellent guest experienceMonitor and maintain sundry shop inventory and transactionsCollect guest feedback with enthusiasm and genuine interestWhat We’re Looking For:High school diploma or equivalentStrong communication skills in EnglishComfort with basic computer and technology useA warm, welcoming, and helpful demeanorAbility to multitask and remain calm in a fast-paced environmentA genuine passion for hospitality and exceeding guest expectationsWhy You’ll Love Working Here:Competitive pay and benefits packageWork-life balance and a supportive team environmentCareer growth opportunities with DH&R HotelsA workplace culture built on respect, teamwork, and positivityTeam members are proud to work here—and we celebrate that!Compensation:$0.01-$0.01Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.