Guest Experience Front Desk Agent

Camelback Resort; Clearwater (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Dental insurance

Vision insurance

Life insurance

Employee discount

Employee assistance program

Job summary

AC Hotel Clearwater Beach is seeking a friendly front desk associate to greet guests, register arrivals, and process payments. You will balance cash, assist concierge with local information, upsell room options, and ensure accurate reservations while maintaining high service standards.

Responsibilities include handling check-ins/outs, posting charges, and providing excellent guest service. This full-time role requires teamwork and reliable attendance at a beachside hotel location.

Qualifications

• Understand the hotel's mission, vision, and goals.
• Prioritize tasks and work with limited supervision.
• Demonstrate strong verbal and written communication and upsell rooms.
• Possess basic computer skills.
• Show strong attention to detail and multitask effectively.
• Know the local city and attractions.
• Have in-depth knowledge of hotel services and facilities.
• Ability to handle cash and balance the cash drawer.
• Be a strong team player and collaborate with management.

Responsibilities

• Greet and welcome guests upon arrival.
• Register guests into the computer, verify reservations and payment info.
• Accept payment for accounts at check-in and checkout.
• Maintain a house bank and report receipts daily.
• Issue keys and control access to safes and deposits.
• Post charges as requested by guests.
• Assist concierge with mail, faxes and local information.
• Book reservations for guests approaching the Front Desk.
• Assist with check-out and ensure accurate settlements.
• Demonstrate knowledge of hotel services and local area.
• Address guest questions and resolve concerns to satisfaction.
• Follow hotel policies, safety standards, and attendance rules.

Skills

Communication skills

Cash handling

Computer skills

Attention to detail

Team player

Upselling

Multitasking

Guest services

Education

High school or equivalent

Job description

AC Hotel Clearwater Beach is seeking a friendly front desk associate to greet guests, register arrivals, and process payments. You will balance cash, assist concierge with local information, upsell room options, and ensure accurate reservations while maintaining high service standards.

Responsibilities include handling check-ins/outs, posting charges, and providing excellent guest service. This full-time role requires teamwork and reliable attendance at a beachside hotel location.