Front Desk & Guest Experience Agent

Martin Resorts, Inc.; Clearwater (FL); Hybrid; USD 26,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Dental insurance

Vision insurance

Life insurance

Employee discount

Employee assistance program

Job summary

AC Hotel Clearwater Beach, operated by Peregrine Hospitality, seeks a friendly Front Desk Associate to deliver exceptional guest service. You will greet guests, manage registrations, process payments, and provide local area guidance to ensure a memorable stay.

Responsibilities include upselling rooms, handling check-outs, and maintaining accurate cash reports. A strong knowledge of hotel services and the local city is essential for guest satisfaction.

Qualifications

• Excellent verbal and written communication skills.
• Basic computer skills and cash handling ability.
• Strong attention to detail and multitasking capability.
• Ability to upsell rooms to fit guest needs.
• Good knowledge of the local area and attractions.

Responsibilities

• Greet and welcome guests on arrival.
• Register guests and verify reservation and payment details.
• Process payments at check-in and checkout.
• Maintain a house bank and daily cash reports.
• Issue and control access to safety deposit boxes.
• Assist guests with information about hotel facilities and local attractions.
• Handle check-outs, process payments, and currencies when needed.
• Provide accurate room rates and assist with marketing promotions.

Skills

Communication

Computer skills

Attention to detail

Cash handling

Teamwork

Education

High School or better

Job description

AC Hotel Clearwater Beach, operated by Peregrine Hospitality, seeks a friendly Front Desk Associate to deliver exceptional guest service. You will greet guests, manage registrations, process payments, and provide local area guidance to ensure a memorable stay.

Responsibilities include upselling rooms, handling check-outs, and maintaining accurate cash reports. A strong knowledge of hotel services and the local city is essential for guest satisfaction.